Booking, Cancellation, Consent & Rescheduling Policy

To provide the best service to all our clients, please take note of our booking,  cancellation and rescheduling policy:

 

 

Booking:

 

  • Appointments can be made online, via phone, or in person at our Spa.
  • We require a 50% non-refundable deposit towards the service cost to confirm your appointment. If a deposit is not made within 48 hours after booking we will have to cancel your booking to give others a chance to book that time slot. 
  • The 50% non-refundable deposit may be applied to one rescheduled appointment only.
  • We recommend booking in advance to secure your preferred date and time.

 

Arrival:

 

  • Please arrive at least 10 minutes before your scheduled appointment to ensure a smooth check-in and to maximize your treatment time.
  • Late arrivals (after 15 minutes) may result in a shortened service to accommodate other scheduled clients or cancellation of your appointment.
  • Appointment cancellations occur after 20 minutes, depending on the type of service being done.

Cancellation and Rescheduling 

  • We understand that plans change. If you need to cancel or reschedule, please provide at least 24 hours' notice.
  • Same-day cancellations or rescheduling results in a cancellation fee of 50% of the service cost. This does NOT go towards any future appointments.  
  • Cancellations or rescheduling within 24 hours of your appointment will result in you being required to pay for your next service in full prior to your appointment.
  • No call, no-shows will be charged the full price of the scheduled service. All sales are final. 

 

 Consent 

  • By booking your appointment you give your consent to receive the beauty service(s) and treatments voluntarily and acknowledge that no guarantees have been made regarding the outcomes of the service(s).
  • You understand that you have the right to stop the services at any time and agree to inform your service provider of any material changes and current condition at the time of each subsequent service.
  • You acknowledge that the purpose of the service(s) is for cosmetic enhancement or grooming and that possible risks or side effects might include, but are not limited to, skin irritation, allergic reactions, or other unforeseen outcomes depending on the nature of the service(s) provided.
  • You understand the procedure involved in the service(s) and agree to follow any aftercare instructions provided by the beauty professional for optimal results and to minimize potential adverse effects.
  • You acknowledge that you have disclosed all relevant medical conditions, allergies, medications, or treatments to the beauty professional and understand that failure to disclose such information may increase the risks associated with the service(s) provided.
  • You release Rach Royalty Limited, its employees, and representatives from any liability arising from the beauty service(s) provided, except in cases of negligence or intentional misconduct.

 

Group Bookings:

  • For group bookings or events, a separate cancellation policy may apply. Please inquire for details when making your reservation.

 

Refunds:

  • We do not offer refunds for services rendered. However, if you are dissatisfied with your service, please let us know during your visit, and we will strive to address your concerns promptly and professionally.

 

Safety and Hygiene:

  • We prioritize the safety and well-being of our clients and staff. If you are feeling unwell or have been exposed to illness, please reschedule your appointment.

Chemical Peel Aftercare 

For the next 7 days 

  1. AVOID sun exposure. Wear a hat, sunglasses and mask if going out into the sun. Apply spf 30 or higher in the mornings and reapply during the day.
  2. AVOID washing your face with hot or warm water. Use COLD or COOL water only. Using warm or hot water can result in chemical burns.
  3. AVOID excessive sweating. Avoid strenuous workouts.
  4. AVOID makeup for the first 7 days. 
  5. AVOID harsh skincare products - exfoliating acids, retinol, alcohol or fragrance for the first 7 days.
  6. AVOID touching or picking the skin. Flaking/Peeling will shed naturally. Picking can lead to scarring and hyperpigmentation.
  7. AVOID hair removal such as laser, waxing and depilators creams like Nair and Veet. 
  8. AVOID swimming pools and hot tubs.
  9. AVOID alcohol and smoking.

Failure to adhere to these policies can lead to scarring and/or second degree burns. 

 

We look forward to helping you look and feel your best. If you have any questions or need to make changes to your appointment, please don't hesitate to contact us at +1 876 351 9408.